Booking Terms and Conditions
Reservations are subject to availability and payment confirmation.
To confirm a reservation, the guest must make the corresponding payment in accordance with the payment terms applicable to each accommodation.
The reservation rates, security deposit, cleaning fee, and any other applicable charges are those displayed at the time of booking on the accommodation's webpage.
A security deposit is required for all accommodations to cover any damage that may occur to the property and/or condominium.
The security deposit authorization will be processed at check-in when check-in is carried out in person, or within the 48 hours preceding the reservation when an express check-in is completed online.
No funds will be charged to the guest's account. The amount will only be pre-authorized, meaning the guest will not have access to those funds until the authorization is released.
If no damage is identified during the stay, the security deposit authorization will be released after check-out using the same credit card, within a maximum period of seven (7) days after departure.
If the property is not returned in the same condition, the security deposit may be retained until the cost of repairing or replacing the damaged items has been settled.
The reservation may be cancelled if the security deposit authorization cannot be successfully processed. Guests are therefore responsible for ensuring that their credit card is valid and has sufficient available funds.
If the security deposit cannot be authorized, the guest will be notified by email or SMS and will have twelve (12) hours to provide an alternative payment method.
All prices include VAT at the applicable legal rate.
Payment Options
Reservations may be paid using American Express, Visa, or Mastercard credit cards.
Guests are also subject to any special rules applicable to the specific accommodation they have booked.
Pre-Check-in
Upon completion of the reservation, the booking holder will receive an email and/or SMS from Actimostra confirming the reservation, together with important information regarding the accommodation and any additional services available (such as airport transfers or extra cleaning services).
Guests will be required to complete an Accommodation Registration Form, which is essential for the preparation of their stay.
The Accommodation Registration Form will request, among other information, the expected arrival time, the total number of guests staying at the property—so that the appropriate quantity of bed linen and towels can be provided—as well as mandatory information required by the Portuguese immigration authorities.
Guests must provide the exact number of occupants on the Accommodation Registration Form.
The number of guests specified in the reservation may not exceed the number of guests staying at the property. Should this limit be exceeded, Actimostra reserves the right to require the guests to vacate the accommodation without any compensation or refund of the amounts paid.
Actimostra accepts no responsibility for incorrectly completed or incomplete Accommodation Registration Forms.
Any attempt to alter and/or tamper with the original information provided will invalidate the Accommodation Registration Form and may result in the cancellation of the reservation.
Cancellation Policy
Once the reservation has been confirmed, the following cancellation charges shall apply:
- The guest will be charged 50% of the total reservation amount if the reservation is cancelled up to 30 days before check-in.
- The guest will be charged 100% of the total reservation amount if the reservation is cancelled less than 30 days before check-in.
Should an overbooking situation occur (i.e., simultaneous bookings for the same accommodation), the guest expressly acknowledges and accepts that Actimostra may relocate the reservation to accommodation of the same category, ensuring that the quality of the alternative accommodation is not inferior to that originally booked.
Such relocation shall be provided at no additional cost to the guest and shall not entitle the guest to any compensation from Actimostra.
Stay Conditions
The reservation holder must be at least 18 years of age and must remain at the booked accommodation throughout the entire stay.
Guests under the age of 18 may only stay when accompanied by an adult who is the reservation holder.
The reservation holder must provide a valid postal address, telephone number and email address.
Pets of any breed, size or age are not permitted in any Actimostra accommodation. Should any animal be found on the premises, Actimostra reserves the right to require the guests to leave the accommodation immediately without compensation or reimbursement of any amounts paid.
Smoking is strictly prohibited inside the accommodation.
Pursuant to Article 45(1)(a) of the Convention Implementing the Schengen Agreement, the accommodation of foreign nationals must be reported to the Portuguese immigration authorities. For this purpose, foreign nationals are considered to be all guests who do not hold Portuguese nationality.
Accordingly, all foreign guests must provide the identification details requested in the Accommodation Registration Form no later than the check-in date.
Guests must notify Actimostra of any damage to the accommodation, its contents, equipment or accessories that occurs during their stay, even if they believe such damage constitutes normal wear and tear or was not caused by them.
Failure to report any such damage may result in the guest being held responsible for the associated costs.
Additional Services
Actimostra offers a range of additional services, including private airport transfers, housekeeping services, laundry services, baby cots and tickets for a variety of tourist attractions.
All additional services are available upon request and are subject to availability and confirmation.
Actimostra accepts no responsibility for services provided by third-party suppliers.
Check-in and Check-out
At check-in, the reservation holder, as well as all foreign guests, will be required to present valid identification documents in order to verify the information previously provided.
Unless otherwise agreed, check-in is available between 4:00 p.m. and 10:00 p.m. on the scheduled arrival date.
For late check-ins (from 10:00 p.m. onwards), an Express Check-in service may be available. Guests must contact Actimostra in advance to confirm whether this option can be provided.
The Express Check-in service is only available if the Accommodation Registration Form has been completed in full prior to arrival.
Where a late check-in occurs and the Express Check-in service cannot be provided, a fixed late check-in fee of €30.00 will apply and must be paid upon arrival.
Check-out must be completed by 11:00 a.m., and all guests are required to vacate the accommodation by this time.
Guests are kindly requested to inform Actimostra of their expected check-out time so that a member of the team may attend the property if necessary.
Should a guest refuse to vacate the accommodation after the agreed check-out time, Actimostra reserves the right to enter the property, remove the guest's belongings, replace the locks and take any other measures deemed necessary. The guest shall be responsible for all costs arising from such actions.
Any changes to the scheduled check-in or check-out dates and times must be approved by Actimostra in advance. Delays without prior notice and written confirmation may result in a charge equivalent to one night's accommodation, which may be deducted from the security deposit.
At check-in, Actimostra provides one (1) access code only, and guests are responsible for keeping it safe.
The following charges apply if assistance is required due to the loss or misuse of the access code:
- Emergency visit between 9:00 a.m. and 6:00 p.m. – €10.00
- Emergency visit between 6:00 p.m. and 9:00 a.m. – €25.00
If the services of a locksmith are required, the guest shall be responsible for the full amount charged by the locksmith. Fees will depend on the complexity of the work, materials required, time spent and other relevant factors.
Actimostra accepts no responsibility for personal belongings left in the accommodation after departure. Any items found may be returned upon request, provided that the guest bears all shipping and handling costs associated with their return.
Cleaning, Linen and Towels
The accommodation will be professionally cleaned prior to the guests' arrival.
The standard service provided by Actimostra includes one set of towels, bed linen and a selection of essential toiletries for each reservation.
Additional housekeeping services, including extra cleaning as well as the replacement of bed linen and towels, are available upon request for an additional charge.
Guests are expected to keep the accommodation reasonably clean and tidy throughout their stay and to leave it in good condition upon departure, allowing it to be prepared for the next guests.
Guests must not leave rubbish inside the accommodation, outside the apartment door or outside the entrance to the building (where applicable). All waste must be disposed of using the public waste containers provided for that purpose.
Equipment, Furniture and Property Contents
If any appliance is not functioning correctly, or if guests are unsure how to operate any equipment within the accommodation, they must contact the designated Actimostra host for assistance.
No alterations may be made to the accommodation or to any of its contents.
All furniture, appliances, fixtures and other items found within the accommodation remain the property of the owner and must not be removed, relocated or taken outside the property during the stay.
Maintenance and Special Requests
Any issues affecting the accommodation, including but not limited to electrical faults, equipment failures or water leaks, must be reported to Actimostra immediately by telephone or email.
Depending on the nature of the issue, repairs may take up to 72 hours, or longer where third-party contractors are required.
While respecting the guests' privacy, Actimostra reserves the right to access the accommodation whenever reasonably necessary for inspections, maintenance, repairs or emergencies.
Extra beds and baby cots may be requested in advance but are subject to availability at the time of the request.
Noise, Illegal Activity and Safety
In accordance with applicable law, the designated quiet hours are between 10:00 p.m. and 8:00 a.m. During this period, guests are expected to avoid any noise that may disturb neighbouring residents.
Guests must be considerate of neighbours at all times, particularly when entering or leaving the accommodation or the building in which it is located (where applicable).
Reservations for illegal or immoral activities are strictly prohibited.
The guest whose name appears on the reservation confirmation shall be responsible for the conduct of all members of the party and agrees to ensure that no unlawful activity takes place during the stay.
Guests are not permitted to invade the owner's privacy or publish any information that could enable third parties to identify either the property's address or the owner's identity, even where such information is already publicly available.
Guests are solely responsible for their own personal safety throughout their stay with Actimostra.
Guests must follow all instructions and guidance provided by Actimostra at the time of check-in.
Should a guest become aware of any circumstance that may present a health or safety risk during the stay, they must notify Actimostra immediately.
When leaving the accommodation, guests must ensure that all gas appliances are switched off, windows are closed, and all lights, air conditioning and central heating systems are turned off.
Liability
Actimostra's services are legally limited to the accommodation provided and to its relationship with guests during their stay.
Actimostra shall not be liable for circumstances beyond the boundaries of the accommodation, including but not limited to the cleaning or maintenance of the building, external noise, nearby construction works, neighbouring properties or any other matter not directly related to the accommodation itself.
Photographs and descriptions of the accommodation are produced by Actimostra for illustrative purposes. Minor differences may exist between the published images and the actual accommodation without affecting its overall quality, condition or amenities. Such differences shall not entitle guests to compensation, refunds or relocation to alternative accommodation.
Guests are responsible for ensuring, before making a reservation, that the location and surrounding area meet their personal expectations and requirements.
Actimostra shall not be liable for any direct or indirect loss or damage arising during the guest's stay, including, without limitation, personal injury, theft, burglary, criminal acts, fire, misconduct, or interruptions to the supply of gas, electricity, water, telephone or internet services.
Any theft, burglary or criminal activity must be reported immediately both to Actimostra and to the competent police or judicial authorities.
Actimostra accepts no responsibility for delays, accidents, losses, schedule changes or price changes relating to services provided by third-party suppliers.
Actimostra shall not be liable for errors or omissions, false statements made by third parties, disputes between guests and third parties, or the content of external websites other than the website through which the reservation was made.
If guests fail to comply with these Terms and Conditions, or engage in misconduct during their stay, Actimostra reserves the right to require them to vacate the accommodation immediately without compensation or refund of any amounts paid.
Force Majeure
This agreement is entered into between the guest and Actimostra, which is duly authorised to manage and rent the accommodation.
This agreement grants guests the right to occupy the accommodation only for the agreed period and under the agreed conditions. Guests shall not acquire any tenancy rights or exclusive ownership rights in relation to the accommodation.
Should the reserved accommodation become unavailable due to circumstances beyond Actimostra's reasonable control, including but not limited to water leaks, gas leaks or other unforeseen damage, Actimostra shall not be liable for any inconvenience caused. However, every reasonable effort will be made to relocate the guest to accommodation of a similar standard.
If the guest does not accept the proposed alternative accommodation, the full amount paid (excluding any charges relating to nights already used, where applicable) shall be refunded.
Neither the property owner nor Actimostra shall be liable for any additional costs, losses or damages arising from the cancellation of the reservation in such circumstances.
Actimostra accepts no responsibility for the theft or loss of personal belongings left inside the accommodation.
Amendments and Governing Law
Actimostra reserves the right to amend or update these Terms and Conditions at any time whenever necessary.
It is the responsibility of all parties using Actimostra's services to review the latest version of these Terms and Conditions before making a reservation.
By using Actimostra's services, guests acknowledge and agree to be bound by any amendments made to these Terms and Conditions.
Nothing in these Terms and Conditions shall affect the statutory rights of guests under applicable law.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal.
The Portuguese Courts shall have exclusive jurisdiction over any dispute or legal proceedings arising out of or relating to any reservation made through Actimostra.